Refund and Returns Policy for TataToyShop

Effective Date: December 25, 2024

At TataToyShop, we strive to ensure that every purchase is a positive experience. We want our customers to be completely satisfied with the toys they purchase for their little ones. If, for any reason, you are not fully satisfied with your order, our Refund and Returns Policy outlines how you can return or exchange items in a safe and straightforward process.

Please read the following carefully to understand our policy regarding returns, refunds, and exchanges. By purchasing from TataToyShop, you agree to comply with the terms and conditions of this policy.

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

  • Return Timeframe: You must initiate your return within 30 days from the date of delivery. After this 30-day period, unfortunately, we cannot offer you a refund or exchange.
  • Condition of the Product: The item must be unused, in its original packaging, and in the same condition as when you received it. This includes all tags, labels, and instructions.
  • Non-Returnable Items: Some items are non-returnable for hygiene or safety reasons, including:
    • Personalized or custom items
    • Gift cards
    • Downloadable content (e.g., e-books or digital products)
    • Opened toys, or items missing parts
    • Items that are clearly marked as non-returnable on the product page

If your return does not meet these conditions, we reserve the right to refuse a return or exchange.

2. How to Return an Item

Returning an item is simple. Just follow these steps:

  1. Contact Us: Reach out to our customer service team at info@tatatoyshop.com or call us at (660) 376-2593 within 30 days of receiving your item. Please provide your order number, the item(s) you wish to return, and a brief explanation for the return.
  2. Return Authorization: Once we receive your request, our team will issue you a Return Authorization (RA) number and provide you with detailed instructions on how to proceed with the return.
  3. Prepare Your Return: Pack the item securely in the original packaging, including all accessories, documentation, and any free gifts received with the purchase. The RA number should be visible on the return package.
  4. Ship the Item Back: Please ship the item back to us at the address provided in the RA instructions. We recommend using a trackable shipping service or purchasing shipping insurance, as TataToyShop is not responsible for lost or damaged returns.

Return Address: TataToyShop
11526 Long Branch Ave
Marceline, Missouri (MO), 64658

3. Refunds

Once your return is received and inspected, we will notify you via email about the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please note the following:

  • Refund Processing Time: Refunds are usually processed within 7-10 business days after we receive the returned item.
  • Refund Method: The refund will be credited to the original payment method used at checkout. If you paid by credit card, please note that it may take additional time for your bank or credit card issuer to reflect the credit in your account.
  • Shipping Fees: Unfortunately, shipping costs are non-refundable. If your order qualified for free shipping and you are returning the entire order, the actual shipping cost will be deducted from your refund.

Please Note: If your return is a result of a change of mind or buyer’s remorse, you will be responsible for the return shipping fees.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at info@tatatoyshop.com. If the item is eligible for exchange, we will guide you through the process. The exchange policy follows the same conditions as the return policy, and we recommend that you place a new order for the desired product while we process your exchange.

Please note:

  • Exchanges are subject to product availability.
  • The customer is responsible for the return shipping fees on exchanges unless the exchange is due to a mistake on our part (e.g., receiving a damaged or incorrect item).

5. Damaged or Defective Items

We take great care to ensure that all products are in perfect condition before they leave our warehouse. However, if you receive a damaged or defective item, we apologize for the inconvenience.

To resolve this, please follow these steps:

  1. Contact Us Immediately: Notify us within 7 days of receiving the damaged or defective item. Provide us with your order number and a clear description of the issue, along with pictures if possible.
  2. Return Instructions: If the item is confirmed to be defective or damaged, we will arrange for a replacement or refund, and TataToyShop will cover the return shipping costs.
  3. Return Process: We will send you return instructions and a prepaid shipping label for sending back the defective item.

6. Refunds for Orders with Promotional Discounts

If you used a discount code, promotion, or special offer on your purchase, and you are returning the item(s), the refund will be processed based on the final amount paid after the discount. If the return results in the total order value falling below the threshold required to qualify for a discount, the discount will be adjusted accordingly, and the refund will reflect the change.

7. Return Shipping Fees

As mentioned, return shipping fees are the responsibility of the customer unless the return is due to an error on our part (e.g., you received a damaged, defective, or incorrect item). We recommend using a traceable shipping method to ensure the safe return of your item. We cannot guarantee refunds for items lost in transit if they are returned without tracking.

8. Cancellations

If you need to cancel your order, please contact us as soon as possible at info@tatatoyshop.com. We will do our best to accommodate cancellation requests. However, once an order has been processed and shipped, we are unable to cancel or modify the order. In such cases, you can return the item according to our return policy.

9. Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or customized products
  • Digital products or downloadable content
  • Items marked as “Final Sale” on the product page
  • Opened toys or toys missing parts
  • Gift cards and vouchers

We advise you to carefully check the product description before purchasing to ensure it is eligible for return.

10. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact our customer service team:

We are happy to assist you with your return, exchange, or refund request and ensure that your shopping experience with TataToyShop is as smooth and enjoyable as possible.

11. Final Notes

By shopping at TataToyShop, you agree to our Refund and Returns Policy. We aim to provide the best products and service, and we appreciate your understanding of the terms outlined above.